C Clip to Suit Drop Slide™

Shipping Policy

1. General Information

At MSA 4X4, we aim to provide a seamless and reliable shipping experience for all our customers across Australia. Our shipping policy outlines the processes, estimated delivery times, and conditions for shipping our products.

2. Shipping Locations

We currently ship Australia-wide, including metropolitan and regional areas. Unfortunately, we do not offer international shipping at this time.

3. Processing & Dispatch Times

• Orders are typically processed and dispatched within 1-3 business days after payment confirmation.
• During peak periods, public holidays, or promotional events, processing times may be slightly longer.
• You will receive a tracking number via email once your order has been dispatched.

4. Shipping Methods & Estimated Delivery Times

We partner with trusted courier services to ensure timely delivery. The estimated delivery times are as follows:

• Metro Areas: 2-5 business days
• Regional Areas: 5-10 business days
• Remote Locations: 10+ business days

Note: Delivery times may vary due to factors beyond our control, such as extreme weather, courier delays, or supply chain disruptions.

5. Shipping Costs

• Shipping costs are calculated at checkout based on the size, weight, and destination of your order.
• We may offer free shipping promotions on select products or order values—keep an eye on our website for details!
• Oversized or heavy items may incur additional shipping charges, which will be displayed at checkout.

6. Tracking Your Order

Once your order is dispatched, you will receive a tracking number via email. You can track your shipment through our courier partner’s website. If you experience issues with tracking, please contact our support team.

7. Authority to Leave (ATL) & Signature on Delivery

• Some orders may require a signature upon delivery to ensure secure receipt.
• If you select Authority to Leave (ATL) at checkout, you accept full responsibility for the package once it has been delivered. MSA 4X4 is not liable for lost or stolen packages if ATL has been authorised.

8. Delivery Issues & Delays

If your order has not arrived within the expected timeframe, please:

1. Check your tracking details for any updates.
2. Contact the courier directly for assistance.
3. Reach out to our customer service team if further support is needed.

9. Incorrect Address or Failed Delivery

• Please ensure your shipping address is correct before placing your order.
• If a package is returned due to an incorrect address or failed delivery attempt, additional shipping fees may apply to resend the item.

10. Damaged, Lost, or Missing Items

• If your order arrives damaged, please notify us within 48 hours of delivery with photos of the damage.
• For missing items, contact us within 7 days of receiving your order so we can investigate with our shipping partners.
• If your package is lost in transit, we will work with the courier to resolve the issue as quickly as possible.

11. Contact Us

If you have any questions or concerns about shipping, please reach out to us: